“They always say it’s more than the stock price,” he said. “But in the end, if you screw up, you get fired.”
Other experts have predicted that A.I. will create more new jobs than it destroys, and that job losses caused by automation will probably not be catastrophic. They point out that some automation helps workers by improving productivity and freeing them to focus on creative tasks over routine ones.
But at a time of political unrest and anti-elite movements on the progressive left and the nationalist right, it’s probably not surprising that all of this automation is happening quietly, out of public view. In Davos this week, several executives declined to say how much money they had saved by automating jobs previously done by humans. And none were willing to say publicly that replacing human workers is their ultimate goal.
“That’s the great dichotomy,” said Ben Pring, the director of the Center for the Future of Work at Cognizant, a technology services firm. “On one hand,” he said, profit-minded executives “absolutely want to automate as much as they can.”
“On the other hand,” he added, “they’re facing a backlash in civic society.”
For an unvarnished view of how some American leaders talk about automation in private, you have to listen to their counterparts in Asia, who often make no attempt to hide their aims. Terry Gou, the chairman of the Taiwanese electronics manufacturer Foxconn, has said the company plans to replace 80 percent of its workers with robots in the next five to 10 years. Richard Liu, the founder of the Chinese e-commerce company JD.com, said at a business conference last year that “I hope my company would be 100 percent automation someday.”
One common argument made by executives is that workers whose jobs are eliminated by automation can be “reskilled” to perform other jobs in an organization. They offer examples like Accenture, which claimed in 2017 to have replaced 17,000 back-office processing jobs without layoffs, by training employees to work elsewhere in the company. In a letter to shareholders last year, Jeff Bezos, Amazon’s chief executive, said that more than 16,000 Amazon warehouse workers had received training in high-demand fields like nursing and aircraft mechanics, with the company covering 95 percent of their expenses.