All of the contracts with Marriott thus far cover job security, worker involvement in the use of technology and a reduction in workload for housekeepers, the union said. Although Hawaii doesn’t have the “Make A Green Choice” program, the room quota for housekeepers there was reduced by one room per day, to 13 rooms, at most of the hotels.
The new contracts also mean that housekeepers will be provided with a silent panic button to summon help if they feel threatened, in an effort to address sexual harassment. And in a move to address the effects of mass incarceration on job seekers, those with minor nonviolent drug offenses will be able to hold union jobs, Ms. Gumpert said.
In Hawaii and Boston, the deals also covered a so-called child/elder fund in which Marriott sets aside money to assist with the cost of caring for young children or older relatives, she said. Hawaii also included an increase in health and pension contributions.
“We’re pleased to have ratified contracts in both Boston and Hawaii and are welcoming associates back at work,” Ms. Kim, the Marriott spokeswoman, said.
What are the hotels doing for inconvenienced travelers?
Even with most of the hotels back to normal, the headache isn’t over. Rebecca Walsh of Sydney, Australia, and her friends stayed in three rooms at the Sheraton Princess Kaiulani from Oct. 12 through 15. She complained on the hotel’s Facebook page about curtailed services and a noisy picket line.
“We can’t sit by the pool and have been woken by the protesters every morning,” she wrote, noting that the only compensation they got was a waiver of the $30 a day resort fee.
A few weeks later, the hotel contacted her, and after several delays, eventually offered to refund one night, or about $175, for each room, she said. However, the Sheraton Waikiki said that the refund would have to come from the booking site they had used, Amoma.com. Ms. Walsh said in an email that she doesn’t know where the bottleneck is, but she is still waiting for her money.