Charlotte Downie, who said she contacted an emergency hotline over concerns that her 2-year-old could have developed an infection, alleges the glass came from inside an Asda Little Angels diaper.
“I can categorically say that the glass did not come from my house,” Downie, who also has a 12-week-old, told SWNS.
Asda said they launched an investigation immediately after learning about the alleged incident.
“[We] would like to reassure her and all of our customers that we have stringent processes in place to ensure there is no contamination within this robust process. Our nappies are produced and packed on an enclosed line within a sealed environment and if the door of the production line is opened, the conveyor belt stops and any nappies on the line are rejected,” a company spokesman told the news agency.
Downie said her daughter began screaming in pain after she put on the diaper.
“When I checked, I noticed that there was a scratch and blood coming off her,” Downie explained. “I looked in the nappy and that’s when I saw a clear bit of glass.”
Downie said she had her daughter examined by a doctor, and returned the diapers to the store where she purchased them.
“I was told it would take 40 days to investigate,” she added. “There doesn’t seem to be any urgency to deal with a serious issue. They haven’t taken the product off the shelves. I mean, we’re not talking about a misshapen crisp here.”
Asda, however, says they are taking the situation seriously and maintains it’s an isolated incident.
“A customer can have confidence that they are the first person to open their packet of nappies,” the spokesman added.